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  • How much is delivery?
    It is for free
  • How long will my delivery take?
    2-3 working days
  • Can I cancel my order?
    Yes except for customised products
  • Can I return or exchange my item?
    If you are unsatisfied with your item you can return or exchange it, except for customised items. Unfortunately, customised items are not qualified for returns or exchange.
  • I have a specific request in relation to my personalised order, how can I let you know?
    We welcome specific requests. You can speak to us about it and we will see what we can do for you. You can do so by sending us an email, or getting in contact with us via WhatsApp, TikTok and Instagram.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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